| Company related Frequently Asked Questions (FAQ) | ||||
| Histology solutions Business Unit | ||||
| 01. | How can I purchase your products? | |||
| We sell the majority of our products either directly through a Leica Microsystems selling unit in your country or groups of exclusive and non-exclusive dealers. Some of our products (self-explanatory products and consumables) are also sold read more ... | ||||
| 02. | Do you have a complete CD-ROM catalog of your entire specimen preparation products portfolio available? | |||
| In the past, we used to offer our complete product range on a CD ROM. However, to facilitate the updating of our program and to supply you always with the most current information, we decided to offer you our entire product program incl. ac read more ... | ||||
| 03. | Do you offer test instruments prior to purchase? | |||
| Yes, we do. Please contact your nearest Leica Microsystems distributor for details of this free service. | ||||
| 04. | Does Leica Biosystems Nussloch GmbH provide installation service? | |||
| Most of our products and systems are not self-explanatory and will therefore be installed by well-trained sales representatives or application specialists. We also train customers in the operation of products they purchased from us. The ser read more ... | ||||
| 05. | Does Leica Biosystems Nussloch GmbH accept visits of customers to see their manufacturing sites? | |||
| Of course, we do! We will be happy to hear from you in order to agree with you upon a convenient date. | ||||
| 06. | How long does Leica Biosystems Nussloch support instruments in the field? | |||
| We provide parts and technical support for 10 years after official discontinuation of the product. Please download the attached pdf document which shows you a list of our phased-out and active products to get an overview of the time frames read more ... | ||||
| 07. | To which certifications do Leica Biosystems Nussloch GmbH products correspond? | |||
| Our specimen preparation products are manufactured to conform with UL, C-UL, CSA, IVD, and CE standards, depending on product type and relevance. For product-specific information, CE certificates can be downloaded as pdf-files in our downlo read more ... | ||||
| 08. | According to which management systems is Leica Biosystems Nussloch GmbH certified as a scientific instrument manufacturer? | |||
| Leica Biosystems Nussloch GmbH is certified according to DIN EN ISO 9001:2000 (Quality Management System) and DIN EN ISO 14001:2004 (Environmental Management System). | ||||
| 09. | Does Leica Biosystems Nussloch accept trade-ins? | |||
| Yes, we do. Please contact your nearest Leica Microsystems distributor or Leica Biosystems Nussloch directly to learn about the details. | ||||
| 10. | What happened to the former Reichert-Jung company? | |||
| The former Reichert-Jung company is called Leica Biosystems Nussloch GmbH today and belongs to Leica Microsystems. 1990 saw the founding of the multinational Leica Group, which united the rich tradition of the brand names Wild, Leitz, Ker read more ... |
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| 11. | Is there a central e-mail account available in order to contact Leica Biosystems Nussloch GmbH? | |||
| Yes - here it is for our customers from histopathology, biomedical research, etc.: histo_info@leica-microsystems.com. Our customers from industrial quality assurance labs and materials sectioning, please write to: materials-sectioning@l read more ... |
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| 12. | Do Leica Biosystems products and systems for sample preparation classify as in-vitro diagnostic medical devices? | |||
| The directive on in vitro medical devices has clarified the procedures to be followed for analytical instruments. After having consulted external experts, we can safely say that our current procedures will stand up to close examination by b read more ... | ||||
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