Ongoing, long-term support, in ways that match your requirements, is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.
When you buy equipment from Leica Microsystems, we deliver far more than a technological assembly of beautifully crafted components. Our goal is to deliver tailor-made service solutions to ensure optimal results, peace of mind, success, and pride. With ServiceCare, Leica Microsystems offers a range of service and support programs that are matched to a spectrum of requirements, systems, and budgets.
And just as roots nourish a tree, our roots are the servicing, maintenance, training and customer support options that are available to suit your needs. So when you commit to Leica Microsystems, we commit to you in ways that truly deliver. Talk to your Leica Microsystems service team about a ServiceCare program.
Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.
From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.
They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.
Please have the following information at hand, so that we can help you as quickly as possible:
Disruptions never occur at a convenient time. We all know what it’s like when something breaks down: There’s the hassle of downtime, cost of repairs, and the negative impact on critical work.
A ServiceCare contract will ensure everything possible is done for maximum uptime and minimum disruption. We recommend to invest in regularly scheduled maintenance to help keep systems functioning as they should and performing to the level you expect.
Should problems occur, we always have experts on hand to solve them, however, our unique ServiceCare Preventive Maintenance option, which are offered as part of all of our programs, can help your system remain trouble-free.
Put connective technology to work to keep your system healthy, up-to-date and operating at the peak of its performance. ServiceCare’s RemoteCare technology delivers System monitoring, Deviation alerts, Diagnostics, Updates, Upgrades, and Protection.
RemoteCare operates through a secure online technology that safeguards your data, is completely firewall-friendly, and requires no additional IT set-up.
Comprehensive and personalized training
Upon receipt of your instrument, we provide your team with comprehensive and personalized training on the microscope and accessories. Each Leica Microsystems ServiceCare training session covers topics such as:
New team members? We’ll repeat the training if needed.
Leica Microsystems ServiceCare provides peace of mind:
We realize that with equipment as sophisticated as ours, matching our technical expertise to your technical requirements is vital to helping you get the very best from your equipment.
That’s why we are committed to supporting you with technical knowledge at the highest level.
Choose from our ServiceCare program options: StandardCare, AdvancedCare, PremiumCare or PremiumPlusCare
We’d like to make it simple to decide which option fits best – please get in touch with your Leica Microsystems representative to discuss your requirements.
Considering a few things before getting in touch may help you getting a good idea what level of service you expect from us:
We pride ourselves on providing high-quality, professional experience to suit you. Just as with ServiceCare, our Application Specialists are experts in the systems you own.
And the range of scientific expertise at your disposal is ideally matched to your needs, whether they be in life sciences, industry, or medical.
So when you talk to somebody at OneCall, you know you are talking to a fellow expert that understands your work.
We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.
“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.” - Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.
|Unlimited parts replacement (specified lasers included)||x|
|Unlimited parts replacement (specified lasers excluded)||x|
|Discounted hardware upgrades*||x||x|
|Unlimited on-site repairs||x||x||x|
|Preventive Maintenance 1 annual visit||x||x||x||x|
|Priority on service calls||x||x||x||x|
Service & Support Contact
|Australia||Tel.: 1800 625 286 (Option 2)|
|Austria|| Tel.: +43 1 486 80 50 27 |
Fax: +43 1 486 80 50 30
|Belgium||Tel.: +32 2 790 98 50|
|China||Tel.: +86 400 650 6632|
|Denmark||Tel.: +45 44 54 01 01 |
Fax: +45 44 54 01 11
|France||Tél: +33 156 052 326 |
Fax: +33 156 052 323
|Germany|| Tel.: +49 64 41 29 44 44 |
Fax: +49 64 41 29 40 12
|Hongkong||Tel.: +852 800-969-849|
|India||Tel.: 1800 313 2339 (Toll Free)|
|Italia||Tel.: +39 02 57486.1|
- Life Science, Industry, EM Sample Preparation
- Surgical Microscopes
Tel.: +81 3 6758 5660
Tel.: +81 3 3761 1147
|Korea||Tel.: +82 80 440 4401 |
Fax: +82 2 514 6548
|Netherlands||Tel.: +31 70 413 2100|
|New Zealand||Tel.: 0800 400 589 (Option 2)|
|United Kingdom|| Tel.: +44 845 604 9095 |
Fax: +44 1908 577640
|United States||Tel.: 1-800-248-0223|
|Portugal||Tel.: +351 21 388 91 12 |
Fax: +351 21 385 46 68
|Singapore|| Tel.: +65 9788 8003 |
Tel.: +65 6550 5999
|Sweden||Tel.: +46 8 625 45 45 |
Fax: +46 8 625 45 10
|Switzerland||Tel.: +41 71 726 34 34 |
Fax: +41 71 726 34 44
|Spain||Tel.: 902 11 90 94 |
Fax: +34 93 494 95 24
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