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Service & Support

When you buy equipment from Leica Microsystems, we deliver more than a technological assembly of beautifully crafted components. Our goal is to deliver tailor-made service solutions to ensure optimal results. Leica Microsystems offers a range of service and support programs that are matched to a range of requirements, systems and budgets.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty and quality.” - Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.


RemoteCare

RemoteCare technology can deliver system monitoring, deviation alerts, diagnostics, updates, upgrades and protection. It operates through a secure online technology that safeguards your data and requires no additional IT set-up. It’s also compatible with current fire-wall systems.

Training

Our Sales Representatives, Field Service Engineers and Application Specialists use their in-depth knowledge to provide comprehensive and personalized training on the microscope and accessories, from fundamental microscope training, basic imaging and image optimization to software overview and matching applications.

Maintainance

We understand how important it is to keep your equipment in good working order. This is why all our Service programs come with Preventive Maintenance. Whilst we always have experts on hand, this annual maintenance check can help you stay reassured that your system may never need them.


Real-Time Phone Support

We offer real-time product and applications phone support. Our field trained engineers & application specialist are ready to diagnose, troubleshoot, help improve productivity and reduce equipment downtime remotely. Please have the following information at hand, so that we can help you as quickly as possible:

  • Product details including serial number or equipment number/name
  • Brief outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

Country

Service & Support Contact

Austria

Tel.: +43 1 486 80 50 27 
Fax: +43 1 486 80 50 30

Belgium

Tel.: +32 2 790 98 50

China

Tel.: +86 400-820-8932

France

Tél: +33 811 000 664
Fax: +33 1 56 05 23 23

Germany

Tel.: +49 64 41 29 44 44
Fax: +49 64 41 29 40 12

Hongkong

Tel.: +852 800-969-849

Italia

Tel.: +39 02 57486.1

Netherlands

Tel.: +31 70 413 21 10

United Kingdom

Tel.: +44 845 604 9095
Fax: +44 1908 577640

United States

Tel.: 1-800-248-0223

Portugal

Tel.: +351 21 388 91 12
Fax: +351 21 385 46 68

Singapore

Tel.: +65 9788 8003
Tel.: +65 6550 5999

Switzerland

Tel.: +41 71 726 34 34
Fax: +41 71 726 34 44

Spain

Tel.: 900 210 992
Fax: +34 93 494 95 24

Are you looking for local Sales contacts? Contact Us Online

 

Your Advantages

  • The expenses in maintenance will be defined up-front and you will not get any surprise vs. the budget you handle.
  • Higher productivity as the service agreement with Leica Microsystems will provide better uptime and less time spent for administrative tasks. On top of this, you will probably gain an optimized equipment performance.
  • Working with Leica Microsystems, you can be sure that the spare parts are the original ones and the procedures used are what is recommended by us, the manufacturer. Beside this, our field engineers are all well trained and experienced. This fact ensures less issues in all senses – technical, economical, and legal- in the future.
  • Savings in the long term because the repair investments will be reduced when the installed base is serviced regularly, thereby achieving an extension in the working life of the installed base.
Contact Your Local Service Specialist Online
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