Remote Diagnostic Service for your Lab Equipment
Like a virtual technician, RemoteCare constantly checks critical functions so potential failures can be rectified before operation is interrupted or quality reduced.
Leica Microsystems developed the value-added RemoteCare service in partnership with Axeda® Corporation, a leading provider of Device Relationship Management solutions.
The core of the system is the sophisticated, patented, enterprise software of Axeda Corporation, which runs in the protected environment of Leica server centers that currently connect to the ASP300 S software or to Leica TCS SP5 confocal laser scanning microscopes. These are Leica Microsystems’ first steps in the creation of a broad portfolio of remote service and support products. In the near future all new complex products are planned to be compatible with RemoteCare.
Real-time Monitoring
RemoteCare proactively supports Leica instruments. On a regular schedule, RemoteCare monitors and collects information about an instrument’s functions and system parameters. This provides detailed information on system status, for example:
- Instrument lifetime monitoring
- Preventative maintenance schedule status
- Error and Run logs
Highly Responsive Applications Support
With RemoteCare, Leica’s applications support specialists are always on-site. No matter where a laboratory is located, an applications support specialist can be connected in minutes to diagnose problems and quickly provide solutions.
Data Security
As privacy and security are of the highest importance, RemoteCare limits each user to specific data, views, and actions and blocks access to customer and patient data. The direct, remote monitoring only allows diagnostic access to system information.
By ensuring each instrument is always operating at optimum efficiency, RemoteCare effectively boosts productivity as part of Leica Microsystems’ value-added solutions for life science, industry, histology and surgical microscopy.
