The RemoteCare service from Leica Microsystems enhances uptime and performance of scientific instruments. Operating parameters of the instruments are securely monitored and reported in the event an error occurs thereby allowing users to fully concentrate on their scientific work. This leads to increased productivity and product performance.
Latest IoT technology allows Leica product specialists to monitor, access, predict and repair systems. With RemoteCare, more than 30 % of service incidents can be solved remotely. This enhances uptime and reduces life-time costs.
RemoteCare utilizes a secure, auditable IoT gateway which is fully described in the RemoteCare for IT Personnel whitepaper available for download here.
With RemoteCare, you can focus on your work while we take care of your instrument.