Contact & Support

Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products 6

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty for Leica Microscopes

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

Leica ServiceCare - Maximum uptime


Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

EM ACE600 Coater Process Upgrade

Coater Process Upgrade

Expand your range of applications

Smart monitoring and service for scientific instruments RemoteCare


Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.


Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Product details including serial number or equipment number/name
  • Brief outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

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  • KAWA.SKA Sp. z o.o.
    Life Sciece Research Microscopy, Clinical Microscopy, Bioptigen Envisu SDOCT product line for Preclinical Research, Histology Instruments & Consumables, Novocastra Reagents and associated instruments
    ul. Zaczarowanej Rozy 1
    Zalesie Gorne, 05-540 Poland
    Office Phone : +48 22 7565765
    Service Phone : +48 22 7361830
    Fax : +48 22 7565765
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    Industry Microscopy for Manufacturers & Production, Microtechnology, Science Institutes, Forensics, OEM segments, Nanotechnology
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    Office Phone : +48 22 8532 793
    Fax : +48 22 8532 793
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    Office Phone : +4822 726 7496
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    ul. Warszwaska 320A Stare Babice
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    Life Science Research Division:IVF (In Vitro Fertilization) segments and/or customers
    ul. Stoleczna 10
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    Office Phone : +48 22 737 11 95
    Fax : +48 22 737 11 96
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    Industry Microscopy for Manufacturers & Production, Microtechnology, Science Institutes, Forensics, OEM segments
    ul. Jana Pawła II 52/56
    Lowicz, 99-400 Poland
    Office Phone : +48 604 131 581