Contact & Support

Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products 6

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty for Leica Microscopes

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

Leica ServiceCare - Maximum uptime


Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

EM ACE600 Coater Process Upgrade

Coater Process Upgrade

Expand your range of applications

Smart monitoring and service for scientific instruments RemoteCare


Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.


Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Product details including serial number or equipment number/name
  • Brief outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

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    • MEDIST Life Science s.r.l.
      Life Science Research: Widefield, Confocal Microscopy, Nanotechnology, Envisu SDOCT Product Line for Preclinical Research, Industry Microscopy, Clinical Applications, Histology Systems, Novocastra Reagents and associated Instruments
      No. 34 Ion Urdareanu Street
      Bucharest, 050688Romania
      Office Phone: +40 21 410 30 33
      Fax: +40 21 410 30 38
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      Surgical Microscopy: Neuro/ENT/Plastics
      Calea 13 Septembrie 206 D
      Bucharest, 050734Romania
      Office Phone: +40 21 330 11 30
      Fax: +40 21 330 19 30
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      Office Phone: +40 03741026
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      Surgical Microscopy: Dental
      2nd Olanesti Street BL 43/32 Sector 6
      Bucharest, 060401Romania
      Office Phone: +40 372 402 702