Contact & Support
Contact & Support
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Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products 6

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty for Leica Microscopes

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

Leica ServiceCare - Maximum uptime

ServiceCare

Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

EM ACE600 Coater Process Upgrade

Coater Process Upgrade

Expand your range of applications

Smart monitoring and service for scientific instruments RemoteCare

RemoteCare

Smart monitoring and service option for your microscope

Product archive

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

- Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

OneCall

Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Product details including serial number or equipment number/name
  • Brief outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

Contact Us Today

Please fill in all data fields to ensure we can process your inquiry as quickly as possible, especially for quotations or product demonstration requests.
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  • D.M.I. Medical Inc.
    Life Science Research: Confocal Microscopy, Widefield, Nanotechnology, Industry Microscopy, Clinical Microscopy, Surgical Microscopy, Digital Pathology, Cytovision, Aperio, Ariol, Histology Instruments, Histology Consumables, Advanced Staining Instruments, Advanced Staining Consumables, Kreatech Reagents, Thermobrite / Thermobrite Elite
    4611 S. University Dr. Suite 435
    Davie, 33328 United States
    Office Phone : +1-954-538-3808
    Service Phone : +1-954-328-0693
    Fax : +1-866-492-6373
    www.dmimedicalusa.com
    Routeplanner (google maps)
  • D.M.I. Medical Inc
    Histology Systems, Novocastra Reagents and associated instruments, EM Sample Preparation
    4611 S. University Dr. Suite 435
    Davie, 33328 United States
    Office Phone : +1-954-538-3808
    Service Phone : +1-954-328-0693
    Fax : +1-866-492-6373
    www.dmimedicalusa.com
    Routeplanner (google maps)
  • Andrec Surgical S.A.
    Surgical Microscopy: Ophthalmology
    Carrera 7 No. 72-64 INT 10
    Bogota, Colombia
    Office Phone : +57 (1) 212-1911
    Fax : +5712121911
    Routeplanner (google maps)
  • Rhynstar, Inc.
    Surgical Microscopy: Neuro/ENT/Plastics, Ophthalmology incl. OCT
    11352 W State Rd 84 #302
    Davie, 33325 United States
    Office Phone : +1 954 850 4173
    Fax : +1 954-916-8600
    Routeplanner (google maps)