Service & Support at Leica Microsystems
Do you want to know in advance when your instrument needs care?
Contact a local service specialist. Leica Microsystems support will assist you.
Related Service Products 6
Preventive Maintenance
For a continuous top performance that stands the test of time
Extended Warranty
Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.
ServiceCare
Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare
Qualification Services
Compliance Services for your Leica equipment
Coater Process Upgrade
Expand your range of applications
RemoteCare
Smart monitoring and service option for your microscope
The experience of others
We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.
“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”
- Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.
OneCall
Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.
From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.
They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.
Please have the following information at hand, so that we can help you as quickly as possible:
- Product details including serial number or equipment number/name
- Brief outline of query or issue
- Location of product/address
- Service contract number (if applicable)
- D.M.I. Medical Inc.Life Science Research: Confocal Microscopy, Widefield, Nanotechnology, Industry Microscopy, Clinical Microscopy, Surgical Microscopy, Digital Pathology, Cytovision, Aperio, Ariol, Histology Instruments, Histology Consumables, Advanced Staining Instruments, Advanced Staining Consumables, Kreatech Reagents, Thermobrite / Thermobrite Elite4611 S. University Dr. Suite 435Davie, 33328United StatesOffice Phone: +1-954-538-3808Service Phone: +1-954-328-0693Fax: +1-866-492-6373
- D.M.I. Medical IncHistology Systems, Novocastra Reagents and associated instruments, EM Sample Preparation4611 S. University Dr. Suite 435Davie, 33328United StatesOffice Phone: +1-954-538-3808Service Phone: +1-954-328-0693Fax: +1-866-492-6373
- Andrec Surgical S.A.Surgical Microscopy: OphthalmologyCarrera 7 No. 72-64 INT 10Bogota, ColombiaOffice Phone: +57 (1) 212-1911Fax: +5712121911
- Rhynstar, Inc.Surgical Microscopy: Neuro/ENT/Plastics, Ophthalmology incl. OCT11352 W State Rd 84 #302Davie, 33325United StatesOffice Phone: +1 954 850 4173Fax: +1 954-916-8600