Contact & Support

Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products 6

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty for Leica Microscopes

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

Leica ServiceCare - Maximum uptime

ServiceCare

Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

EM ACE600 Coater Process Upgrade

Coater Process Upgrade

Expand your range of applications

Smart monitoring and service for scientific instruments RemoteCare

RemoteCare

Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

OneCall

Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Product details including serial number or equipment number/name
  • Brief outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

Contact Us Today

Please fill in all data fields to ensure we can process your inquiry as quickly as possible, especially for quotations or product demonstration requests.
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  • Leica Microsystems (SEA) Ptd Ltd
    All Microscopy
    12 Teban Gardens Crescent
    Singapore, 608924 Singapore
    Office Phone : +65 6550 5999
    Fax : +65 6564 5955
  • Trang Thi Medical Equipment Company Limited
    Medical
    No 71 Lane 201 Cau Coc Street Tay Mo ward Nam Tu Liem District
    Hanoi, Vietnam
    Office Phone : 84 4 3562 5205
    Fax : 84 4 3562 5206
  • Red Star Vietnam Co., Ltd.
    Vietnam Industrial Segment Market
    1st & 2nd Floor AC Building No. 3 78 Lane Duy Tan Street Dich Vong Hau Ward Cau Giay District Giay
    Hanoi, 100000 Vietnam
    Office Phone : +84-4-3556-7371
    Service Phone : +84-4-3556-7372
    Fax : +84-4-3556-7382
  • Biocare Vietnam JSC
    No 122 Khu dan cu moi Mau Luong Kien Hung Ha Dong
    Ha Noi, 22016 Vietnam
    Office Phone : +84 989724757
    Service Phone : +84 948357392
    Fax : +84 4 3533 5097
  • DKSH TECHNOLOGY CO LTD
    11th Floor CEO Tower Lot HH2-1 Me Tri Ha New Urban Area Pham Hung Street Nam Tu Liem District Hanoi city
    Hanoi, 1000000 Vietnam
    Office Phone : +84 2439424725
    Fax : +84 2439424730