A ServiceCare plan will ensure everything possible is done for maximum uptime and minimum disruption. We recommend to invest in regularly scheduled maintenance to help keep systems functioning as they should and performing to the level you expect. Should problems occur, we always have experts on hand to solve them, however, our unique ServiceCare Preventive Maintenance option, which are offered as part of all of our programs, can help your system remain trouble-free.
- In the event of a failure
- Ensure upgrades happen correctly
- Taking care of preventive maintenance
- Answer complex technical questions
Speaking your language
We pride ourselves on providing high-quality, professional experience to suit you. Just as with ServiceCare, our Application Specialists are experts in the systems you own. The range of scientific expertise at your disposal is ideally matched to your needs, whether they be in life sciences, industry, or medical. So when you talk to somebody at Leica Service, you know you are talking to a fellow expert that understands your work.
Personalized expert training
Upon receipt of your instrument, we provide your team with comprehensive and personalized training on the microscope and accessories. Each Leica Microsystems ServiceCare training session covers topics such as start-up procedure and overview, fundamental microscope training, basic imaging, software overview and matching applications to your requirements. We cover how to save images and edit of user settings, exporting images and data as well as shutdown procedure. New team members? We’ll repeat the training if needed.
The expenses in maintenance will be defined up-front and you will not get any surprise vs. the budget you handle.
Higher productivity as the service agreement with Leica Microsystems will provide better uptime and less time spent for administrative tasks. On top of this, you will probably gain an optimized equipment performance.
Working with Leica Microsystems, you can be sure that the spare parts are the original ones and the procedures used are what is recommended by us, the manufacturer. Beside this, our field engineers are all well trained and experienced. This fact ensures less issues in all senses – technical, economical, and legal- in the future.
Savings in the long term because the repair investments will be reduced when the installed base is serviced regularly, thereby achieving an extension in the working life of the installed base.
Choose from our ServiceCare program options: StandardCare, AdvancedCare, PremiumCare or PremiumPlusCare
We’d like to make it simple to decide which option fits best – please get in touch with your Leica Microsystems representative to discuss your requirements.
Considering a few things before getting in touch may help you getting a good idea what level of service you expect from us:
- What sort of equipment do you have and what level of support do you expect it to need?
- What’s the technical knowledge base like within your department?
- What benefits could an expert visit bring to your team?
- Could we connect with other departments who may have, or who might consider, Leica Microsystems equipment, to help get even greater value for our investment?