Service & Support
Service & Support
ServiceCare
Why Leica Service?
Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control.
- Leica Team: 400+ Service & Application experts
- Leica Training: 4-level factory certification program
- Leica Logistics: 5 regional hubs for genuine parts
- Leica OneCall: PhD-level hotline assistance
- Leica RemoteCare: 24/7 remote monitoring
Key Benefits
Uptime
Maximize equipment availability with proactive services and minimum administrative effort
Performance
Maintain instrument peak performance and trust the quality of results over time
Compliance
Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications
Expertise
Stay ahead of the curve with best-in-class workflow support from our network of experts
Budget
Secure investment and optimize budget control with predictable cost of ownership
…we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.
Service Plans
Service Contracts | StandardCare | AdvancedCare | PremiumCare | Warranty Extension |
|---|---|---|---|---|
| Maximum System Uptime | - | - | x | - |
| Discounted Upgrades & Services | - | - | x | x |
| Service Parts | -10 %* | -10 %* | x | x |
| Labor | -10 %* | x | x | x |
| Travel | -10 %* | x | x | x |
| Remote Proactive Monitoring* | - | x | x | x |
| Preventative Maintenance | x | x | x | x |
| Software Updates | x | x | x | x |
| Hotline Response Target | Priority | 4-hours* | 2-hours* | 2-hours* |
| On-Site Response Target | Priority | Priority | 3 days* | 3 days* |
* Varies by region or equipment
x = included, o = optional, - = not available
PM kits and consumables must be quoted separately unless specified otherwise
Hotline Assistance
OneCall
The OneCall hotline gives you immediate remote assistance to our PhD-level experts.
From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field Service Engineers help you get the most from every Leica Microsystems instrument.
Please have the following information at hand, so that we can help you as quickly as possible:
- Serial number or equipment number/name
- Outline of query or issue
- Location of product/address
- Service contract number (if applicable)
See how to find the correct serial number on your product.
