Service & Support

Service & Support

Our commitment to you as a Leica customer is to deliver best-in-class services entirely dedicated to microscopy. With over 170 years of history, nobody knows your microscope better than Leica. We provide complete workflow support to enable your success through unmatched expertise.

Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Contact us

Contact a local service specialist. Leica Microsystems support will assist you.

ServiceCare

ServiceCare Success Network

Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control.
 

  • Leica Team: 400+ Service & Application experts
  • Leica Training: 4-level factory certification program
  • Leica Logistics: 5 regional hubs for genuine parts
  • Leica OneCall: PhD-level hotline assistance
  • Leica RemoteCare: 24/7 remote monitoring

Key Benefits

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Uptime

Maximize equipment availability with proactive services and minimum administrative effort

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Performance

Maintain instrument peak performance and trust the quality of results over time

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Compliance

Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications

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Expertise

Stay ahead of the curve with best-in-class workflow support from our network of experts

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Budget

Secure investment and optimize budget control with predictable cost of ownership

"…we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality."

Service Plans

Service Contracts

StandardCare

AdvancedCare

PremiumCare

Warranty Extension

Maximum System Uptime    
Discounted Upgrades & Services    
Service Parts-10 %*-10 %*  
Labor-10 %*   
Travel-10 %*   
Remote Proactive Monitoring*    
Preventative Maintenance    
Software Updates    
Hotline Response TargetPriority4-hours*2-hours*2-hours*
On-Site Response TargetPriorityPriority3 days*3 days*


* Varies by region or equipment

Hotline Assistance

OneCall

The OneCall hotline gives you immediate remote assistance to our PhD-level experts. 

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field Service Engineers help you get the most from every Leica Microsystems instrument.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Serial number or equipment number/name
  • Outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

See how to find the correct serial number on your product.

Related Service Products

Warranty Extension

Extending your new equipment warranty to protect your investment

Service and support plans to fit your needs

Service Plans

Ensuring complete peace of mind with our ServiceCare contracts

Preventive Maintenance

Protecting your system with regular updates and checks

Smart monitoring and service for scientific instruments RemoteCare

RemoteCare

Connecting you to our smart monitoring service solution

Qualification Services

Compliance Services for your Leica equipment

Contact us

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