Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Our goal is to deliver tailor-made service solutions to ensure optimal results, peace of mind, success, and pride. With ServiceCare, Leica offers a range of service and support programs that are matched to a spectrum of requirements, systems, and budgets.

Contact a local service specialist. Leica Microsystems support will assist you.

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Related Service Products 6

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

ServiceCare

Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

Coater Process Upgrade

Expand your range of applications

RemoteCare

Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

- Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

OneCall

Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

Product details including serial number or equipment number/name
Brief outline of query or issue
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Leica Microsystems Inc.

1700 Leider Lane
Buffalo Grove, IL 60089 United States

Office Phone: +1 800 248 0123

Service Phone: 1 800 248 0223

Fax: +1 847-236-3009

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