Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

ServiceCare

Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

Coater Process Upgrade

Expand your range of applications

RemoteCare

Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

- Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

OneCall

Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

Product details including serial number or equipment number/name
Brief outline of query or issue
Location of product/address
Service contract number (if applicable)

Contact us

Please fill in all data fields to ensure we can process your inquiry as quickly as possible, especially for quotations or product demonstration requests.

Inquiry Type*

Inquiry Subtype*

How can we help you?*

Email address:
If this is not your address click here.

Salutation

First Name

Last Name

Phone

Company/Institution

Zip

Country/Region

Model*

Serialnumber

model

serialnumber

Software Type

Fill in at least one of these fields:

License Code/Number

Order Number

Serial Number (Camera or Microscope)

PC Site Code

DLR Code

I hereby give Leica Microsystems and their affiliates permission to provide me with information about their products and services. I understand that I may be contacted by phone, SMS or email. *

Yes

For faster response please fill out these optional fields.

Product Category

Field of Application

Department

Position

Address

City

State

Please explore our Online Job Portal which has a list of all of our available positions worldwide.

By clicking on the SUBMIT button, I confirm that I have reviewed and agree with Leica Microsystems Terms of Use and their Privacy Policy. I also understand my privacy choices as they pertain to my personal data, as detailed in the aforementioned Privacy Policy under ‘’Your Privacy Choices’’.

mtCaptcha

Select your country/region:

Karl Kolb GmbH Co. KG

Life Science Research: Confocal Microscopy, Widefield, Nanotechnology, Industry Microscopy, Clinical Microscopy, Digital Pathology, Histology Insturments, Histology Consumables, Advanced Staining Instruments, Advanced Staining Consumables, Kreatech Reagents, TB Reagents, Thermobrite Elite

Im Steingrund 3
Dreieich, 63303 Germany

Office Phone : +49 6103 603 228

Fax : +49 6103 603 101

Routeplanner (google maps)