Service & Support
Service & Support
ServiceCare
Why Leica Service?
Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control.
- Leica Team: 400+ Service & Application experts
- Leica Training: 4-level factory certification program
- Leica Logistics: 5 regional hubs for genuine parts
- Leica OneCall: PhD-level hotline assistance
- Leica RemoteCare: 24/7 remote monitoring
Key Benefits
Uptime
Maximize equipment availability with proactive services and minimum administrative effort
Performance
Maintain instrument peak performance and trust the quality of results over time
Compliance
Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications
Expertise
Stay ahead of the curve with best-in-class workflow support from our network of experts
Budget
Secure investment and optimize budget control with predictable cost of ownership
Your Feedback
Customer talk, we listen. Share your feedback with us.
…we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.
Service Plans
Service Contracts | StandardCare | AdvancedCare | PremiumCare | Warranty Extension |
|---|---|---|---|---|
| Maximum System Uptime | - | - | x | x |
| Discounted Upgrades & Services | - | - | x | x |
| Service Parts | -10 %* | -10 %* | x | x |
| Labor | -10 %* | x | x | x |
| Travel | -10 %* | x | x | x |
| Remote Proactive Monitoring* | - | x | x | x |
| Preventative Maintenance | x | x | x | x |
| Software Updates | x | x | x | x |
| Hotline Response Target | Priority | 4-hours* | 2-hours* | 2-hours* |
| On-Site Response Target | Priority | Priority | 3 days* | 3 days* |
* Varies by region or equipment
x = included, o = optional, - = not available
PM kits and consumables must be quoted separately unless specified otherwise
Leica Microsystems' technical and commercial team consistently demonstrates exceptional responsiveness. You are always present which makes the difference with your competitors.
