Service & Support at Leica Microsystems

Ongoing, long-term support is key to us. Our commitment starts at production, and continues through assembly, shipment, delivery and installation, and on into the maintenance programs we offer. Because we believe that in today’s world, simply selling products will not do.

Do you want to know in advance when your instrument needs care?

Help to improve our service & Let us know your opinion!

Contact a local service specialist. Leica Microsystems support will assist you.

Related Service Products

Preventive Maintenance

For a continuous top performance that stands the test of time

Extended Warranty

Choose your extended warranty coverage along with your microscope and get long-lasting peace of mind.

ServiceCare

Service plans: StandardCare, AdvancedCare, PremiumCare, PremiumPlusCare

Qualification Services

Compliance Services for your Leica equipment

Coater Process Upgrade

Expand your range of applications

RemoteCare

Smart monitoring and service option for your microscope

The experience of others

We hope the experience of others may help you decide that, whichever program suits you best, a ServiceCare option really does represent a wise investment.

“… we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.”

- Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

OneCall

Our Technical Assistance Center OneCall is a customer service solution offered to all Leica Microsystems customers. The OneCall hotline gives you easy, direct access to a knowledge and experience base that is beyond compare.

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field-trained Engineers help you get the most from every Leica Microsystems instrument.

They can also trouble-shoot technical issues and, if a service visit is required, quickly coordinate with the service department to set up a visit from a factory-trained engineer.

Please have the following information at hand, so that we can help you as quickly as possible:

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Chacra Company

Microscopy Products, Camera & Software Systems

8 Rue Muradi Fardoss
Damascus, Syria

Office Phone : +963 11 222 7615

Fax : +963 11 223 8877

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The Scientific Office for Medical Equipment

Surgical Microscopy: Ophthalmology incl. OCT

Baghdad street Morshed Khater avenue
Damascus, Syria

Office Phone : +963 11 4474744

Fax : +963 -11- 4474738

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