Service & Support

Service & Support

Service & Support

Our commitment to you as a Leica customer is to deliver best-in-class services entirely dedicated to microscopy. With over 170 years of history, nobody knows your microscope better than Leica. We provide complete workflow support to enable your success through unmatched expertise.

ServiceCare

Why Leica Service?

Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control.
 

  • Leica Team: 400+ Service & Application experts
  • Leica Training: 4-level factory certification program
  • Leica Logistics: 5 regional hubs for genuine parts
  • Leica OneCall: PhD-level hotline assistance
  • Leica RemoteCare: 24/7 remote monitoring

Key Benefits

Uptime

Maximize equipment availability with proactive services and minimum administrative effort

Performance

Maintain instrument peak performance and trust the quality of results over time

Compliance

Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications

Expertise

Stay ahead of the curve with best-in-class workflow support from our network of experts

Budget

Secure investment and optimize budget control with predictable cost of ownership

…we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.

Thomas C. Südhof, M.D., Dept of Molecular and Cellular Physiology & HHMI, Stanford University School of Medicine, CA, United States.

Service Plans

Service Contracts

StandardCare

AdvancedCare

PremiumCare

Warranty Extension

Maximum System Uptime - - x -
Discounted Upgrades & Services - - x x
Service Parts -10 %* -10 %* x x
Labor -10 %* x x x
Travel -10 %* x x x
Remote Proactive Monitoring* - x x x
Preventative Maintenance x x x x
Software Updates x x x x
Hotline Response Target Priority 4-hours* 2-hours* 2-hours*
On-Site Response Target Priority Priority 3 days* 3 days*


* Varies by region or equipment
x = included, o = optional, - = not available

Hotline Assistance

OneCall

The OneCall hotline gives you immediate remote assistance to our PhD-level experts. 

From guiding you through set-up procedures, to complex image acquisition and data management, our Application Specialists and Field Service Engineers help you get the most from every Leica Microsystems instrument.

Please have the following information at hand, so that we can help you as quickly as possible:

  • Serial number or equipment number/name
  • Outline of query or issue
  • Location of product/address
  • Service contract number (if applicable)

See how to find the correct serial number on your product.

Related Service Products 5

Warranty Extension

Extending your new equipment warranty to protect your investment

Service Plans

Ensuring complete peace of mind with our ServiceCare contracts

Preventative Maintenance

Protecting your system with regular updates and checks

Contact us

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