Service & Support
Service & Support
Preowned Solutions
A sustainable way to unlock new value from used microscopes
Unused equipment shouldn’t gather dust. Convert your Leica microscope into cash or trade‑in credit toward new systems or service plans and extend the lifecycle of high‑quality technology. Give your microscope a second life, simply, securely, and responsibly. With Leica Microsystems’ pre-owned program, we can buy back selected Leica systems, helping you unlock value from equipment you no longer use.
- Maximize Value – Receive competitive offers for your unused instruments.
- Maximize Budget – Apply trade-in credit toward new systems or service plan.
- Maximize Sustainability – Reduce waste and support responsible use of scientific equipment.
- Minimize Hassle – We handle de‑installation, packing, and shipping for you.
Your benefits
Benefits of preowned solutions
- Tested – Every system undergoes comprehensive inspection and calibration with all necessary documents and accessories per original configuration
- Cost‑Effective – Significant savings without compromising performance
- Warranty Included – Same 1-year warranty as a brand-new system. Beyond that, we offer our Service Plans
Ready to give your microscope a second life or find a preowned system?
How it works - the process
- Submit Your Microscope Details: Share model, Serial Number, age, and condition.
- Get Your Quote: Receive a fair offer, typically within one business day.
- We Handle Everything: From de-installation to shipping.
- Receive Your Cash or Credit: Fast, transparent, and straightforward.
Main systems in scope
Stellaris, SP8 (from Jul-2017), MICA, Thunder, LMD, DMi8, DM6, OHX, ARveo 8, Proveo 8. Not on the list? Contact us, we’ll check eligibility.
Buy in the US
If you are based in the United States, you can also purchase preowned Leica microscopes. Each system is thoroughly inspected, certified to Leica quality standards, and offered at an affordable, cost‑effective price. Whether you are upgrading to the latest technology or looking for a reliable alternative, we make the process straightforward, secure, and transparent.
ServiceCare
Why Leica Service?
Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control.
- Leica Team: 400+ Service & Application experts
- Leica Training: 4-level factory certification program
- Leica Logistics: 5 regional hubs for genuine parts
- Leica OneCall: PhD-level hotline assistance
- Leica RemoteCare: 24/7 remote monitoring
Key Benefits
Uptime
Maximize equipment availability with proactive services and minimum administrative effort
Performance
Maintain instrument peak performance and trust the quality of results over time
Compliance
Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications
Expertise
Stay ahead of the curve with best-in-class workflow support from our network of experts
Budget
Secure investment and optimize budget control with predictable cost of ownership
Your Feedback
Customer talk, we listen. Share your feedback with us.
…we have microscopes from all four major vendors, but the microscope service from Leica has been among the best in terms of dependability, honesty, and quality.
Service Plans
Service Contracts | StandardCare | AdvancedCare | PremiumCare | Warranty Extension |
|---|---|---|---|---|
| Maximum System Uptime | - | - | x | x |
| Discounted Upgrades & Services | - | - | x | x |
| Service Parts | -10 %* | -10 %* | x | x |
| Labor | -10 %* | x | x | x |
| Travel | -10 %* | x | x | x |
| Remote Proactive Monitoring* | - | x | x | x |
| Preventative Maintenance | x | x | x | x |
| Software Updates | x | x | x | x |
| Hotline Response Target | Priority | 4-hours* | 2-hours* | 2-hours* |
| On-Site Response Target | Priority | Priority | 3 days* | 3 days* |
* Varies by region or equipment
x = included, o = optional, - = not available
PM kits and consumables must be quoted separately unless specified otherwise
Leica Microsystems' technical and commercial team consistently demonstrates exceptional responsiveness. You are always present which makes the difference with your competitors.
